Open a ticket
Use the Submit a ticket form on this help centre. You get a ticket number immediately and a confirmation by email.
To check on a ticket later, use Track ticket with your ticket number and the email address you used. You can reply there and the conversation continues in the same thread — a ticket you reply to after it was resolved is reopened automatically.
Check here first
Search this help centre before writing. The troubleshooting articles cover the great majority of what people write in about — a widget that isn't showing, a number that isn't ringing, an agent giving an answer you don't recognise.
What to include
Whichever way you reach us, these save a round trip:
- What you expected and what actually happened.
- Where — the page in the dashboard, the phone number, or your website address.
- When it last happened, roughly, and your timezone.
- Who it affected — you, one customer, or everyone.
- A screenshot if there is anything on screen.
For a phone problem, tell us what the caller heard: silence, endless ringing, a message, or a busy tone. That single detail usually identifies which part failed.
For a widget problem, send the exact address of the page, including https:// and www if you use it.
What happens next
Your ticket reaches the TalkRev team with your organization and plan attached, so we do not have to ask. You can keep using your dashboard normally while we look into it.