Yes. Your AI agent can answer WhatsApp messages, using the same knowledge base and the same booking abilities it uses in chat and on calls.
How to get it
WhatsApp is not something you switch on yourself, and there is no WhatsApp setting in the dashboard. It is configured for you by TalkRev, because it needs a WhatsApp Business setup with our telephony provider that sits outside your account.
Contact TalkRev support to request it. You need an active phone number on your account first, which means the Engage plan or higher.
How it behaves once active
- The customer starts the conversation, and your agent replies automatically.
- Customers can stop at any time by sending STOP, UNSUBSCRIBE or BAJA. TalkRev honours this and stops messaging them.
- WhatsApp only allows businesses to message freely within 24 hours of the customer's last message. Outside that window, messaging is restricted by WhatsApp's own rules, not by TalkRev.