Yes. Once your organization has a phone number, that number can also receive text messages, and your AI agent replies to them automatically.
There is nothing to enable
There is no SMS toggle in the dashboard. SMS starts working as soon as your number is provisioned — see Get a phone number for your voice agent, which requires the Engage plan or higher.
What the agent can do over SMS
It answers from your knowledge base, in short messages suited to texting. It is the same assistant your website visitors talk to in chat.
If texts are not arriving
Check first that the number is listed and switched ON under Settings → AI Tools → Voice Concierge. A line that is switched off receives neither calls nor messages.
If the line is on and texts still do not arrive, contact TalkRev support. The remaining causes are carrier-side registration issues, which are handled by us rather than from your dashboard.