Your agent
Your AI agent replies in the language the customer writes or speaks in. This is part of TalkRev's base behaviour and is not something you configure or can switch off.
Its answers are only as multilingual as your knowledge base, though. If your knowledge base is entirely in English and a customer asks in Spanish, the agent will do its best to translate — for important content, adding it in both languages produces noticeably better answers.
The dashboard and the chat widget
The dashboard interface and the widget interface are available in English, Spanish and French.
Greetings and starter suggestions
Under Settings → AI Tools → AI Chat Agent you can set:
- A Greeting Language, if you let TalkRev generate your welcome message.
- Starter Suggestions per language — English, Spanish and French each get their own set.
For voice, the welcome message for web calls is set per language as well.
If you want a language we don't list
Contact TalkRev support and tell us which one. The agent can often already handle it in conversation even where the interface is not translated.