For your AI Agent to answer customer questions accurately, it needs access to the right information. In TalkRev, this information is provided through Knowledge Base.
This article explains what Knowledge Base is, what formats are supported, and how to manage them effectively so your AI Agent stays reliable and up to date.
What is Knowledge Page in TalkRev?
Knowledge Page or Knowledge Uploads are the information sources your TalkRev AI Agent uses to generate responses. These sources help the Agent understand your business, your services, and how customers should be guided.
Typical examples include:
FAQs
Service descriptions
Pricing and packages
Policies and rules
Internal or public documentation
Once added, TalkRev processes this content and turns it into structured knowledge that your AI Agent can use to:
Respond with accurate and consistent answers
Understand context instead of guessing
Handle repetitive questions automatically
Stay aligned with your actual business information
Knowledge Uploads work together with your website URL and booking or calendar links to give the AI Agent a complete, practical understanding of how your business operates.
Supported Knowledge Formats
TalkRev supports both file-based and website-based knowledge sources. You can choose the format that’s easiest to maintain.
File-based content
You can upload the following document formats:
PDF (.pdf)
Word documents (.doc, .docx)
Plain text files (.txt)
CSV files (.csv)
Excel files (.xls, .xlsx)
These formats work well for FAQs, pricing tables, service lists, policies, onboarding documents, and internal guides.
Image-based content
Supported image formats:
PNG
JPEG / JPG
WebP
Images are processed using OCR (Optical Character Recognition). This means only text inside images is extracted and added to the knowledge base. For best results, use high-contrast images with clear, readable text. Decorative images without text will not add useful knowledge.
Website & link-based content
You can also add public web content by providing:
Your website URL
Public help, support, or service pages
Booking or calendar links
TalkRev automatically crawls and processes the text content it finds on these pages.
Language Support
TalkRev supports multiple languages in the same knowledge base.
You can upload content in different languages, and the AI Agent will understand and respond appropriately using a multilingual AI model. No separate setup is required.
Limits and Capacity
TalkRev is designed to scale with your business.
Maximum file size: 50 MB per file
Number of files per workspace: No hard limit
Number of website URLs: No hard limit (each URL crawls up to 100 pages)
Total storage: No storage limit
Daily limits: None
Parallel uploads: Multiple uploads are processed asynchronously
You can add, edit, or resync knowledge sources at any time.
How to upload knowledge in TalkRev
Knowledge sources are managed from the Knowledge Base section.
Upload files
You can upload multiple files at once. The system processes them asynchronously, so you don’t need to wait for one upload to finish before starting another.
Once uploaded, TalkRev indexes the content so it becomes usable by your AI Agent.
Add website URLs
To add web-based knowledge:
Paste a public webpage URL into the Website source field
TalkRev will crawl up to 2 levels deep (the page itself and pages linked from it)
Each URL can process up to 100 pages
The crawler also uses sitemaps automatically when available, but there is no manual sitemap import option.
Track upload status
Each knowledge source has a clear status indicator:
Draft 📝 — being edited, not published
Processing ⏳ — content is being indexed
Live ✅ — active and used by the AI Agent
Failed ❌ — processing error (details available)
Archived 📦 — replaced by a newer version
Indexing usually takes 5–10 minutes, depending on the amount of content. Status updates appear in real time — no page refresh required.
Resyncing knowledge sources
When you resync a knowledge source, TalkRev:
Re-downloads all files
Re-crawls all website URLs
Re-processes all text
Deletes old embeddings
Stores fresh embeddings
Clears the AI response cache
This ensures your AI Agent always uses the most up-to-date information.
Managing existing knowledge sources
All sources can be managed from the AI Knowledge Sources page.
Edit a knowledge source
For files, you can:
Rename the source
Replace the file with an updated version
For website sources, you can:
Update the URL
Adjust crawl settings
Trigger a resync
Any changes require a resync to take effect.
Delete a knowledge source
Removing outdated or incorrect content helps keep answers accurate.
To delete a source:
Open the Knowledge Base
Click the ⋮ menu next to the source
Select Delete
Deleted sources are immediately excluded from AI replies. At least one other Knowledge Base version must exist to complete the deletion.
Best practices for accurate AI replies
Keep information clear and structured
Update files instead of uploading duplicates
Use documents for critical information instead of relying only on web pages
Remove outdated content regularly
Resync whenever pricing, services, or policies change
Accurate knowledge leads to accurate answers.