1. Check spam and filters
Look in your spam or junk folder, and check any rules that file mail automatically. Add our sending domain to your safe senders list so it doesn't happen again.
On a business mailbox, mail may be quarantined before it reaches you. If your IT team manages a filter, ask them to check the quarantine for messages from talkrev.ai.
2. Which email were you expecting?
- A team invitation — invitations expire after 7 days. If one lapsed, ask an Administrator to send a new one from Settings → Team. Check the address it was sent to for typos.
- A booking confirmation to a customer — confirmations and reminders are switches in Settings → Booking Management. If they're off, nothing is sent.
- A trial-ending notice — this goes out about three days before the end, to the email on the account.
- A support ticket confirmation — sent to the address you typed on the ticket form. If it has a typo, the ticket still exists; use Track ticket with the number you were shown on screen.
3. Is the address on the account the one you're checking?
Account emails go to the address on your profile, which is not always the address you use day to day. Check Settings → Profile.
Still nothing
Contact TalkRev support with the email address that should have received it, which email you were expecting, and roughly when. We can see whether it was sent, and whether the receiving server accepted it.