1. Is chat switched on for your organization?
This is the most common cause by a distance. Go to the AI Chat page and check the Live switch is on.
When chat is switched off the widget is not merely hidden — it never loads at all, so nothing appears on your site. Switch it on and reload your page.
2. Is the code actually on the page?
Open your site, right-click, choose View page source, and search for talkrev-widget.js.
- Not there — the snippet was not saved, was added to only one page, or your platform needs a republish. Webflow and Framer both require you to publish again before a code change goes live.
- There — continue below.
3. Check the browser console
Press F12, open the Console tab, and reload the page. Look for errors mentioning talkrev-widget.js.
- Blocked by Content Security Policy — your site restricts which scripts may run. Allow
chat-agent.talkrev.aiin both script-src and connect-src. - Script tag not found, or a warning about the tenant — the snippet was altered when it was pasted. Re-copy it from Settings → AI Tools → Installation Code and paste it unchanged.
4. The bubble appears but the chat window is blank
This is a different problem from the widget not loading. It usually means your website's domain is not on the allowed list for embedding, so the browser blocks the chat window inside your page.
Contact TalkRev support with your exact site address, including https:// and www if you use it, and we will add it.
5. Your trial or subscription ended
If your trial ended without a payment method, your agents are paused and the widget stops loading. The dashboard shows "Your free trial has ended and your AI agents are paused." Choose a plan to bring it back.
6. You are looking at a cached page
If you use a caching plugin or a CDN (Cloudflare, WP Rocket, and similar), purge the cache after adding the snippet. Then check in a private window, which avoids your browser's own cache.